Speak Up: Talking with Your Advantage Auto Repair & Transmisson Service Advisor
About 80% of the vehicles on Tucson roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren’t performing as well as they could be – thousands right here in AZ. Some of the maintenance issues are minor. Others represent serious safety concerns.
There are many reasons Tucson drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues.
Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don’t need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can’t see, and it is destroying the vehicle. The first time we learn there is a problem, we have a major repair bill on our hands.
Older vehicles just couldn’t keep going without frequent maintenance; they broke down without timely vehicle care. Modern vehicles are designed to keep running even when they’re not fully healthy. Unfortunately, that convenience has led some of us to become complacent and ignore vehicle care — until we have to fix something. And fixing something today takes a whole lot more than it used to.
Some people in Tucson just don’t feel comfortable taking their vehicles to their local Tucson service center. They don’t know much about engines or auto mechanics, so they don’t know what questions to ask. They don’t want to appear foolish or ignorant.
Your physician doesn’t expect you to understand what a ligament is or how it works. But if you have a problem with one, she’s going to explain to you what it is, what’s wrong with it and how it can be fixed. It’s in her best interest as well as yours to do so. You’ll both feel more comfortable with the treatment.
Which brings us to the next concern: trust. A lot of rumors fly around Tucson about auto repair scams. You may have heard about some local auto shops taking advantage of customers and replacing parts that weren’t broken. Frankly, this is just bad business practice. Tucson auto service centers won’t stay in business long if they’re engaged in this type of activity.
It’s in the best interest of Tucson service centers to diagnose a problem correctly and fix it right the first time. That’s how they keep their businesses open.
Trust must be earned. But just as it took time for you to establish a relationship and rapport with your doctor, it will take time to build a relationship with your service center.
Money is behind most neglect of vehicle maintenance. First, they worry that they can’t afford it. Second, they worry that they’re being overcharged.
The simple truth is, car care is like health care. We can’t afford not to have it. Preventive maintenance is cheap compared to repair work. It extends the lives of our vehicles and saves us money on fuel. It also makes our vehicles safer to drive, which can prevent accidents. Putting off preventive maintenance can be very expensive.
Tucson area service centers have to be competitive. Like any business, they can’t afford to overcharge customers or they go out of business. But vehicle care today does cost more in AZ than it used to. Vehicles are more sophisticated, complex and high-tech. That means technicians have to be better trained. They have to purchase high-tech diagnostic equipment and tools. They have to keep up with the latest advances in vehicle engineering and subscribe to computer databases. Like any business, they also have labor costs, insurance, rent, utilities, taxes, office supplies, etc.